Module 3: Customer Score

Tutorial In this section of the module, you will learn about the following: -Valuation Explanation -Power of Predictability -Predicitng Growth -FAQ's -NPS overview Customer Score The Customer Score section of this module is designed to gather input from your customers using a customer satisfaction e-mail survey. The survey features a standard set of questions proven to be predictive of a company’s growth rate and value. The survey asks about your customers’ willingness to recommend your company to their friends and colleagues. This allows us to calculate your Net Promoter Score*, a metric proven to predict your company’s growth rate. We also calculate your Dependency Score, which measures how dependent your company is on you personally, a key variable in improving the value of your business.

You'll receive software on how to collect this information, along with our assistance to help you implement.

* Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

The output of this module will give you:

-Link to your own editable Customer Satisfaction Survey

-NET PROMOTER SCORE CHART -DEPENDENCY SCORE CHART -SCORE -CUSTOMER SCORE ACTION ITEMS -CUSTOMER SCORE OBSTACLES -SURVEYS

Click here to start your Business Value Building journey by getting your value builder score today.