Portal Communications Included: Asynchronous Support Designed for Efficiency and Clarity
- Lea SC
- 2 days ago
- 1 min read
All clients have access to asynchronous communication through the client portal, providing a flexible way to get support without requiring immediate responses.
Important: We will acknowledge receipt of your message, but we may take some time to follow up with the answer. In other words, our response to your message won't be at the same time as your request.
Response times and follow-up frequency will depend on your subscription level.
You may also book meetings via Zoom for an additional fee when a live discussion is needed.
If you prefer to communicate outside of our portal via email, you may choose our Email Communications Add-On Service and agree to the release of liability terms.
Benefits
External: Timely and professional responses tailored to your subscription level.
Internal: Comfort knowing support is available when you need clarity or direction.
Key Takeaway:
Our asynchronous portal communication ensures your messages are acknowledged and addressed according to your subscription, giving you confidence and peace of mind while staying connected with our team.